It may be challenging for decades-old organisations to shift cultures, but there will always be a way if there’s a will to embrace change. Here we identify the five most significant examples of organisational change.
1) Digital Transformation
Digital transformation integrates digital technology into various aspects of a business, from changing its daily operation to delivering value to its customers. As a result, it changes how organisations welcome their new customers onboard. Introducing Artificial Intelligence (AI) into your service, transitioning to the cloud system, or integrating a new Customer Relationship Management (CRM) strategy into your businesses are some of the several prime examples of digital transformation.
2) Reshaping Your Role
As organisations adopt innovative products or solutions to enhance their efficiencies, employees may experience a change in their roles. Due to automation and cost reductions, reassignments, layoffs, or outsourcing may occur at the workplace. Consequently, it becomes more challenging for Human Resources to ensure high employee satisfaction.
3) Onboarding New Leaders
Changes in senior leadership happen for various reasons, including business growth, expansion, maturity, slow down or decline. Thus, introducing a new leader, whether it’s new CEO or Business Development Manager, may help shift gears to focus on improving its product, operation, and even productivity. In other words, new leadership may allow companies to achieve their business goals sooner than targeted.
4) Organisational Restructuring
While changes might further enhance businesses to a certain extent, they might be detrimental to the employee experience due to stress and uncertainty resulting from leadership shakeups and redesigns. Thus, employee disengagement, declining productivity, and misaligned company culture may occur during the transformational process. Hence, a ground-up restructuring of the organisation and its process may be the best move forward if done diligently and intentionally with all stakeholders’ buy-in.
5) Merger and Acquisitions
Companies may undergo merger and acquisition processes, whether it’s to expand business operations or to lower production costs. When two different business cultures are combined, both parties must adjust their business strategies to achieve their new corporate goals mutually.
An organisation of the future is the one that truly understands the changing dynamics between the business, its people and customers, and the ability to handle continuous change by being agile and adaptive to the market environment.
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- Benjamin Laker 2021, 3 Reasons Why Restructures Fail And What To Do About It, Forbes, viewed 28 July 2021, <https://www.forbes.com/sites/benjaminlaker/2020/03/03/3-reasons-why-restructures-fail-and-what-to-do-about-it/?sh=4315798a38c3>
- Maryville University 2021, Organizational Change Management Guide For Developing Innovators & Leaders, Maryville University, viewed 28 July 2021, <https://online.maryville.edu/blog/organizational-change-management-guide>
- Nadir Hirji 2021, Forging A New Normal During Organisational Change, Forbes, viewed 28 July 2021, <https://www.forbes.com/sites/forbestechcouncil/2020/01/13/forging-a-new-normal-during-organizational-change/?sh=6154cc841c4f>
- Ruth Mayhew 2021, Change in Senior Leadership & Its Effect on Achieving Busines Goals, CHRON, viewed 28 July 2021, <https://smallbusiness.chron.com/change-senior-leadership-its-effect-achieving-business-goals-44696.html>
- The Enterprises Project 2021, What is Digital Transformation? The Enterprises Project, viewed 28 July 2021, <https://enterprisersproject.com/what-is-digital-transformation>